First, I have yet to receive any response to my letter to Jeff Bezos, either from him or any other Amazon representative.
Terrible customer service.
In the mean time the drones at Amazon have finally reviewed my first email and re-instated my account. Of course, as I mentioned in my last post, I was coming to the conclusion that after deducting the Amazon fees, shipping costs and the costs of the packaging I was using, my net proceeds were effectively zero. And that does not include anything for all the time spent listing, packing, printing shipping labels, and confirming the shipments.
Guilty by Association?
About a week ago my daughter, who has also been a big Amazon customer, got a suspended notice on her sellers account when she tried to log in.
No notice, either by email or on her Amazon account notices page.
So she sends an email to ask what’s going on:
There was no email sent to me by Amazon.com to inform me of why my account was suspended. Yet when I login in to my account it alerts me "Amazon.com has suspended your account" and directs me to the notice page. The only notice that is in my seller account is from 2 years ago about entering credit card information. Why has my account been suspended and why was I not notified?
Amazon’s drones (I call them drones since the emails I have gotten, and my daughter has gotten, indicate they are not being composed by someone who is paying attention to the message using pre-scripted email text, if they are generated by a human at all) replied:
Thank you for writing. We are unable to provide detailed information on how we link related accounts.
However, we have thoroughly reviewed our records and confirmed that we have significant evidence that your account is related to another previously blocked account.
Your seller account will remain accessible to you. Please take steps to resolve your pending sales.
Any remaining funds may be reserved for up to 90 days from the date the account was blocked. After 90 days, the funds will be disbursed, provided we do not receive charge-backs or A-to-z Guarantee claims against your sales. If you have further questions about your disbursement, please email payments-funds@amazon.com.
While we appreciate your interest in selling on Amazon.com, please understand that the closure of an account is a permanent action. Any subsequent selling accounts that are opened will be closed as well.
So my daughter replies:
Amazon,
I assume this is because I share a prime account with my father, Gregg Marshall, gmarshall@repconnection.com. His account was suspended but was later unlocked and he can now sell again. From what I understand there was some miscommunication. Since his account was unlocked can I expect the same to be done to mine? How long until I can resume listing items?
To which the drones have responded:
Hello from Amazon.com.
Thank you for writing. We understand your concern in this situation.
However, we will be unable to reinstate this account. Sellers may operate only one account on Amazon.com; we are unable to make an exception to this policy.
Thank you for your understanding of our decision.
Best regards,
Seller Performance Team
http://www.amazon.com
We’re talking separate accounts, separate email addresses, separate billing (she has her own credit cards, etc). The only linkage between the two accounts is she is listed, as a child, on the family Amazon Prime membership.
Really Amazon, could your internal systems be so messed up that my account is ok but my daughter’s account is blocked???