So it started when Amazon blocked my Seller Account. They have restored it, but I won’t be a satisfied customer until someone from Amazon corporate responds to the letter I sent to Jeff Bezos.
Then Amazon blocked my daughter’s Seller Account. We think its because she is on my Amazon Prime membership as my daughter, but they haven’t really told her the reason.
So she wrote back to Amazon customer service to ask exactly why her account was blocked:
I don't understand why you won't reactivate my account. The other account that was closed belongs to my father, Gregg Marshall. I am a different person, Amanda Marshall, and therefore have my own account. Is there some policy that doesn't allow for more then one member of a household to have a seller's account? I am getting very frustrated that is matter is so difficult to resolve. I would think that the different names on the credit cards and bank accounts linked to my Amazon account would be enough to verify the fact that this is not a duplicate account but the account of a separate person. Thank You.
So how does Amazon respond? They tell her to stop asking because they aren’t going to tell her why:
Hello from Amazon.com.
Thank you for writing. After a review of your account by an account specialist, we have decided your account will remain blocked.
We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account
will not be answered.The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.
Best regards,
Seller Performance Team
http://www.amazon.com
Really? We closed your account, we won’t tell you why, don’t ask why any more because we won’t answer. Can Amazon be so arrogant to believe they don’t have to answer why they closed an account to a customer???
Maybe they’d answer someone who’s reading this. Email seller-performance@amazon.com and ask them why they close accounts and not tell the customer why! Thanks.